Privacy Policy

Introduction

Welcome to PrintBase — cloud infrastructure for remote printing. PrintBase is owned and operated by COGNIVEX LABS LLC. At PrintBase, your privacy is of utmost importance to us. This privacy policy outlines how we collect, use, and protect your personal information when you use our services at printbase.cloud.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using PrintBase:

1. Account Information

   • What We Collect: This includes your name, email address, and any other information you provide when creating an account.
   • Purpose: To manage your account and provide customer support.

2. Usage Details

   • What We Collect: Information about how you use PrintBase, including your interactions, features accessed, print job history, and usage frequency.
   • Purpose: To analyze user engagement and improve our services.

3. Device and Printer Information

   • What We Collect: Data regarding the devices and printers you connect to PrintBase, such as device type, operating system, printer model, and network information.
   • Purpose: To enable remote printing functionality and ensure compatibility.

4. Cookies

   • What We Collect: Small data files placed on your device that help us track user preferences and improve user experience.
   • Purpose: To enhance the functionality of our services and personalize your experience.

5. Payment and Billing Information

   • What We Collect: Payment processing is handled entirely by Stripe, our third-party payment processor. PrintBase does not store your full credit card number or sensitive payment details. Stripe may collect your card number, billing address, and other transaction details required for payment processing.
   • Purpose: To facilitate billing and subscription management for our services.
   • Stripe Privacy: Please review Stripe's Privacy Policy to understand how they handle your payment data.

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on our servers, and we implement a variety of security measures including encryption and access controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Payment Processing: We share necessary transaction data with Stripe to process your payments securely.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users or others.
• To provide services through trusted third-party partners who assist us in operating our website or conducting our business, subject to confidentiality agreements.

Third-Party Services

PrintBase uses the following third-party services that may collect data subject to their own privacy policies:

• Stripe (stripe.com/privacy): Payment processing and subscription management.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Company: COGNIVEX LABS LLC. Website: printbase.cloud Email: support@printbase.cloud

By using PrintBase, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!