Contact
Talk to the PrintBase team
Get help with setup, billing, enterprise requirements, or production print issues. Send the right context and we will route it to the right owner.
Product support
Questions about agents, devices, API keys, webhooks, or print job delivery.
Email supportBilling and subscriptions
Subscription changes, invoices, payment methods, receipts, refunds, or charge questions.
Email billingEnterprise inquiries
Multi-location deployments, higher print volume, procurement, security review, and account setup.
Contact salesSystem status
Check current platform availability before opening an incident.
Open status pageWhat to include
Account context
Include your account email, organization ID, enterprise ID, or dashboard URL when available.
Technical context
For print issues, include the agent version, computer ID, printer name, job ID, and relevant logs.
Billing context
For billing issues, include the invoice number, subscription plan, payment email, and the approximate charge time.